Return & Refund Policy

Introduction

This Return & Refund Policy outlines how Kleansweep handles refunds, reprocessing, compensation and service-related issues for laundry and home cleaning services.

1. No Return Policy

Since our services involve cleaning and processing, completed services cannot be returned. However, you may be eligible for reprocessing or compensation under specific conditions described below.

2. Reprocessing / Re-cleaning

• Issues must be reported within 24 hours of delivery.
• Eligible items may be re-cleaned once free of charge.
• Reprocessing is not available for weak, old or label-less fabrics.

3. Refund Eligibility

Refunds apply only when:

• A service could not be completed due to operational issues.
• No alternative solution (re-clean, reschedule) was provided.
• Incorrect or duplicate payment was made.

No refunds apply for inherent fabric issues, stains, shrinkage, or dissatisfaction after delivery unless reported immediately.

4. Damage or Loss Compensation

In case of proven negligence by Kleansweep, compensation is limited to:

• 10× the service charge for that item, OR
• INR 3,000 per item (whichever is lower)

We do not compensate based on original purchase or replacement cost.

5. Items Not Covered

• Colour bleed, fading or shrinkage
• Weak or old fabric damage
• Missing beads, sequins or embroidery
• Damage to accessories or attachments
• Pre-existing stains or defects

6. Unclaimed Articles

Items uncollected beyond 3 weeks from the scheduled delivery date may be donated, recycled or disposed of. No compensation is provided for unclaimed items.

7. Home Cleaning Refunds

• Refunds apply only if service could not be started due to our operational issue.
• No refunds apply for customer-side issues (no access, water/power unavailable, unsafe environment).

8. Refund Processing Timeline

Approved refunds are credited within 5–7 business days to the original payment method.

9. Contact

To raise a refund or compensation request:

• Email: care@kleansweep.in
• Phone: +91 99870 70874