Privacy Policy

Effective date: 24 November 2025

Introduction

At Kleansweep ("Company", "we", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services or visit our website kleansweep.in.

1. Information We Collect

1.1 Personal Information

Name
Phone number
Email address
Pickup & delivery address
Billing information (if provided)
Items submitted for cleaning

1.2 Automatically Collected Data

IP address
Device & browser type
Approximate location
Pages visited & website analytics

1.3 Service-related Data

Order history
Pickup & delivery timings
Payment confirmations
Service preferences

2. How We Use Your Information

To provide and manage pickup, cleaning, and delivery services
To send order updates, delays, and confirmations
To process payments and invoices
To offer customer support and resolve issues
To improve website performance and personalize experience
To send promotional content (only with consent)

We do not sell personal data to third parties.

3. Sharing Your Information

3.1 Third-party Service Providers

We may share limited personal information with trusted partners for:

Payment processing
SMS/WhatsApp communication
Delivery & logistics operations
Hosting and infrastructure
Customer support tools

These partners access only the information necessary to perform their work and may not use it for other purposes.

3.2 Legal Requirements

We may disclose your information to comply with law or government requests.

4. Cookies & Tracking

We use cookies, Google Analytics, and Facebook Pixel to measure performance, track interactions, and improve user experience. You may disable cookies through browser settings.

5. Data Retention

We retain your information only as long as necessary for service delivery, compliance, billing, or dispute resolution.

6. Security Measures

We use reasonable security measures including restricted access, monitoring, and encryption where applicable. However, no online system is 100% secure.

7. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors.

8. Your Rights

You have the right to:

Access your personal data
Request corrections
Request deletion
Restrict processing
Opt-out of marketing communication

To exercise your rights, email us at care@kleansweep.in.

9. CCTV & On-site Cleaning

During home cleaning services, our staff may work in areas under CCTV surveillance. Kleansweep does not record or store any footage.

10. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Policy Updates

We may update this Privacy Policy occasionally. The updated version will be posted on this page with the revised effective date.